Privacy Policy

At Threadflow, your privacy matters to us. This Privacy Policy explains what information we collect, how we use it, who we share it with, and what rights you have when you use our platform and services at threadflow.pro.

By using Threadflow, you agree to the practices described in this policy. If you do not agree, please stop using the platform.

1. Who We Are

Threadflow is a Reddit marketing agency that helps brands build visibility, trust, and presence on Reddit through organic promotion, community engagement, and content strategy.

Legal entity: Threadflow

Address: Harju County, Tallinn, Kesklinna linnaosa, Kaupmehe tn 7-120, 10114, Estonia

Contact: [email protected]

2. Information We Collect

We collect the following types of information to provide and improve our services.

Account Information

• Full name and email address
• Login credentials (password stored in encrypted form)

Business Information

• Brand name, website, and business description
• Industry, target audience, and campaign goals
• Competitor information provided during onboarding or project setup

Platform Usage Data

• Services ordered and campaign activity
• Reports viewed
• Messages and communications within the project
• Account balance and transaction history

Payment Information

• Service plan details and billing records associated with your account
• We do not store your payment credentials. Payments are processed by third-party payment providers. We retain only the transaction record and amount for billing and accounting purposes.

Technical Data

• Browser type, device information, operating system
• IP address (used for security and fraud prevention)
• Cookies and similar identifiers (see Section 8)

3. How We Use Your Information

We use your information to:

• Create and manage your account
• Provide the services you have ordered, including campaign execution, reporting, and project communication
• Display your service status, reports, and account balance in your personal dashboard
• Process payments and maintain accurate billing records
• Send transactional emails related to your account, orders, and project updates
• Respond to support requests and inquiries
• Improve platform performance and user experience
• Ensure platform security and prevent fraud or misuse

We do not sell your personal information to third parties. We do not use your data for advertising purposes.

4. Personal Dashboard

Your personal dashboard at threadflow.pro allows you to:

• View and order services
• Top up your account balance
• Track active campaigns and view reports
• Communicate with the Threadflow team about your project

All data within your dashboard is tied to your account and is accessible only to you and authorized Threadflow team members working on your project.

5. Third-Party Service

We work with trusted third-party providers to operate the platform. These include:

• Payment processors — for secure processing of client payments
• Email delivery providers — for transactional and account-related emails
• Hosting and infrastructure providers — for secure data storage and platform operation

Each provider operates under its own privacy policy. We only work with providers who meet appropriate privacy and security standards.

6. Legal Basis for Processing (GDPR)

Threadflow is registered in Estonia and operates under EU law. Our legal basis for processing your personal data includes:

• Performance of a contract — processing necessary to deliver the services you have ordered
• Legal obligations — processing required to comply with applicable law, including tax and accounting regulations
• Legitimate interests — platform security, fraud prevention, and service improvement, where these do not override your rights
• Consent — where you have explicitly agreed to a specific type of processing, such as receiving marketing communications

7. Your Rights (GDPR)

As a user located in the European Economic Area or as a user of a service operated from the EEA, you have the following rights:

• Access — request a copy of the personal data we hold about you
• Correction — request that inaccurate or incomplete data be corrected
• Deletion — request that your personal data be deleted, subject to legal retention requirements
• Restriction — request that we limit how we process your data in certain circumstances
• Portability — request your data in a structured, commonly used format
• Objection — object to processing based on legitimate interests
• Withdraw consent — where processing is based on consent, withdraw it at any time

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

8. Cookies

We use cookies and similar technologies to:

• Maintain your login session
• Remember your preferences
• Analyze platform usage and improve user experience

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect platform functionality, including staying logged in to your account.

9. Data Retention

We retain your information as follows:

• Account data is retained for as long as your account is active
• Project and campaign data, including reports and communications, is retained for the duration of your engagement with Threadflow and for a reasonable period afterward
• Billing and transaction records are retained as required by Estonian and EU accounting and tax law (generally 7 years)

If you request account deletion, we will remove your personal data within a reasonable timeframe, except where retention is required by law or for legitimate business purposes such as dispute resolution or fraud prevention.

10. Data Security

We implement industry-standard measures to protect your information, including:

• Encryption of data in transit (TLS/SSL)
• Secure access controls and authentication
• Restricted internal access to personal data on a need-to-know basis
• Regular monitoring and security review of platform infrastructure

No system is completely secure. While we take every reasonable precaution, we cannot guarantee absolute protection against unauthorized access.

11. International Data Transfers

Threadflow is based in Estonia, European Union. Your data is primarily processed within the EU. Where we work with service providers outside the EU, we ensure that data transfers are conducted in accordance with applicable data protection law, including the use of appropriate safeguards such as Standard Contractual Clauses where required.

12. Children’s Privacy

Threadflow services are intended for businesses and individuals aged 18 and over. We do not knowingly collect personal information from anyone under the age of 18. If we become aware that we have collected data from a minor, we will take steps to delete it promptly.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices. When we make significant changes, we will notify you by email or through a notice in your dashboard. Continued use of Threadflow after changes are posted constitutes acceptance of the updated policy.

14. Contact Us

If you have any questions, concerns, or data requests, please contact us at:

[email protected]